We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diyhome.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://diyhome.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look very nice in the garden. Give nice soft lightning. They all work an very, very fast shipment.
Good product, in line with the description. I definitely recommend both the vendor and the product. The item arrived at time. Thanks a lot
Excellent packaging and service. Very quick delivery. Thanks.
conforme à la discreption .merci
Good store, thanks!
Ne produit pas assez de lumière sur une terrasse pour un salon de jardin
The quality is very good, the logistics is also very fast very beautiful lamp, like it
пока не пользовалась
aun no las he usado y por el momento todo esta bien, dentro de cada paquete vienen 2 piezas, al principio me confundí pensando que solo venían dos lámparas luego abrí el paquete y vi que vienen 2 por caja
Really really like this product. Shipping did not take to long to the UK. Upon first inspection the product is light/plastic - I bought the warm white selection. It gives off a lovely light - not to much. Looks modern. My Photos do not do the product justice. Sorry. Really simple to install. With energy prices increasing these are cost effective and look lovely.
One of 8 lights that i bought, didn’t working.. but we open the lid and changed the battery, plus my husband fixed the on/off button and it works perfectly.. thank you
Love this outdoor lighting so accurate will definitely buy more!!
Super dommage 2 ne fonctionne pas
Funcionan bien con unas 6hrs de sol, te aguanntan toda la noche, pero no alumbran mucho, solo son utiles como luces guias para no tropezar cuando cae la noche y caminan en el patio
pensé que la iluminación era mayor, sin embargo están bien
I have received on time and very nice lights
Excellent, exactly as described. Thank you.
이거 너무 좋음 다음에 또 살꺼임 전원주택 집에 필수
Kleiner dan verwacht
Producto de muy buena calidad
bien mais très petit
muy bien, es un punto de luz, decorativo , no ilumina mucho.