We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diyhome.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://diyhome.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Todo muy bien muchas gracias
Thank you for the good product. I hope you prosper.
как и ожидала. хорошие.
Все фанарики рабочие. Правда 1 был помят при получении.
Box was kinda crushed on one end and damaged 2 metal parts, but they were soft enough to reshape with a rod. All lights work.
Muy buen producto , no ilumina mucho pero la luz decora muy bien .
smaller than expected but satisfied
It works well, but the lighting is very weak, suitable for dark places only يعمل بشكل جيد لاكن الاضائه ضعيفه جداً ينفع في الاماكن المظلمه تماماً
빠른 배송, 좋은 상품, 저렴한 가격
acabamento muito bom
정원이 예뻐졌어요! 맘에 듭니다. 그런데 24개중에 1개가 동작을 안해요. 그거만 빼면 아주 맘에듭니다.
Заказала 12 штук, пришли довольно быстро. Качество такое же, как в леруа мерлен, своих денег стоят. Один фонарик оказался неработающим. С продавцом не общалась.
Все отлично. Это третий мой заказ. Продавец отличный! Доставка быстрая. Фонари прелесть! Рекомендую магазин и продавца. Спасибо большое.
Nice product, came fast, working goos
пришли фонари, в целой упаковке, внешне без изъянов, 12штук,продавец отправил быстро, как светят не успела посмотреть, чуть позже дополню отзыв. Рекомендую продавца и магазин!!!
Entrega rápida, e equipamento de qualidade pegou dois temporal e não queimou.
Igual à descrição. Funcionam bem, não achei q ilumine muiiito mas é boa. Mesmo pegando umas 4h de sol, funcionaram bem. Dá um charme ao jardim. Demorou menos de 1 mês ( tipo uns 20 dias).
Arrived after two months.Everything works.
Пришла посылка быстро. Упаковка-еле распаковала сама. Все в идеальном состоянии. Я довольна. Дом заиграл новыми красками. Мои рекомендации. Единственное думала, что они будут немного ярче)
It is quite good but not so bright for night. Don't expect bright light but only decorated on your tiny garden at night.
Gostei do produto só q uma delas veio com defeito
Lindos! Amei. Mas são pontos de luz, não tem iluminação forte. Pro que eu preciso, ficaram ótimas.