Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diyhome.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://diyhome.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень долгая отправка и доставка, больше месяца! Все работает, качество устраивает, есть недостаток- не смог программно отключить ИК подсветку.
Até agora bom produto falta fazer teste de rua
Przesyłka dotarła w idealnym stanie i jest zgodna z zamówieniem i opisem ewaukcji ,polecam tą firmę jest godna zaufania.
быстро. пушка
камера дошла быстро, полностью еще не проверял, при включение крутится верх вниз лево и встает в крайне правом положении, проверю отпишусь, напрягает только для очередной камеры свое приложение теперь CAMHI. если не одна камера и из разных магазинов и у каждой свое приложение - это не есть хорошо
Камера хорошая. Но есть минусы: 1) Датчик движения работает на расстояние не более 5-7 метров, зато когда падал снег срабатывал практически на каждую снежинку 2) Отслеживание человека работает на 4 из 5 только в хорошую ясную погоду. В сумерках только на стабильную медленно двигающуюся человеческую фигуру. 3) Всё датчики работают только в фокусе камеры 4) Постоянно сбивается время В остальном всё отлично: трафик маленький, качество (особенно в HD) отличное, приближение работает великолепно, применяя повороты камеры обзор практически 360 по горизонтали. Навигация отличная. Подключение очень простое. Динамик и микрофон работают хорошо. Кому нужна для видеонаблюдения, а не как сигнализация обнаружения движения отличный выбор, особенно на дистанции
Доставка супер быстрая, продавец общительный. Уже установил и опробовал, всё работает… за гуманоидом движется и возвращается в исходную точку, приближает тоже нормально. Я доволен!!! Спасибо продавцу.
Отличная картинка с сони сенсора, не запотела за почти месяц под дождем и снегом. Динамик очень понравился четкий и громкий, Зум медленный, но функциональный, оказалось 5х мало. За человеком следит с большого расстояния, есть WDR. Ложные срабатывания частые, но у меня висит высоко и видит много. Камера крупнее чем кажется и очень не удобная в монтаже (нужна либо угловая отвертка либо снимать голову), чтобы прикрутить кронштейн к вертикальной поверхности.
доставка ну очень быстрая!!! брал 4дж,5х. все работает отлично. зом оптический качество достойное!
Товар пришёл быстро. Все согласно заказу. В работе не был. Попробую чуть позже. При первом включении прошло хорошо прошла пробный тест.
well package. Do whatever you want. The installation of the application went very smoothly. Thank you store.
Very satisfied with the product and the store. Plastic balloons with safety packaging, the camera is of high quality and easy to use. Everything fits the description.
It is always shipped quickly. Everything is in line with your preferences. The beststore is here. Respected.
I received the package. So far, I am satisfied with everything. Whether it is appearance or function, it is worth buying.
The camera arrives very quickly, the packaging is good, the photos are good, and the functions are good. Even, everything goes well!
A very good IP camera, can take very good photos and videos, the effect is also very good, recommended
Everything is clear and of high quality. Set up is quick and very easy. The store immediately responded to the connection. I will take more. I recommend it to everyone who wants to buy.
The camera looks good, very good store, the communication with him is very good, the service is very fast, but the seller is highly recommended. thanks
The camera will arrive soon. After receiving the camera, I tried to connect the camera and everything worked fine. The gimbal rotates very smoothly and everything is in order. recommend
Great camera. Meet all expectations. It is very convenient, it can rotate on all sides, and it can work through wi-fi.
Thank you so much to the store! I sent it promptly, everything came in a good package. tested - everything works. the quality and the seller are satisfied! recommend!
Delivery is very fast. The camera is well packaged and assembled very well. The picture quality is good,
Packed well. Express delivery, I am very satisfied. Looking forward to his effect, recommended webcam.
камера соответствует описанию, в комплект входит драйвер, карта памяти на 128гб. пока камеру тестирую в помещении. на улице с минусовой темп. не испытывал. будет работать от аккумулятора, тогда проверю заявленное энергопотребление в 1,5-2,5Вт и способность работать при хороших минусах /под -40/. Результаты сообщу. Картинку дает конечно не ту - "супер-пупер" как изображение на сайте, но что поделаешь камера эконом.
It feels pretty good, with complete accessories, good picture quality, perfect monitoring effect, fast and stable network connection, and convenient mobile phone monitoring. It is a very good product.